FAQs
What size should i order?
We display all our products sizing using UK sizes. On each product page above the size selection there will be a link to that brand size chart. These usually will include UK, EU, US and often Japanese and Chinese sizing conversions.
What payment methods do you accept?
The Foot Factory accepts all major credit cards.
You can also pay via:
- Afterpay (Select Countries)
- Applepay
- Clearpay (Select Countries)
- Google Pay
- Klarna (UK Only)
Can I purchase items in my local currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website, you will see prices listed in the regional currency.
Where do you ship to?
We ship across the world with international shipping rates from £8/€10/$10US
For many countries we also offer a free shipping option based on a spend threshold this will be displayed
How long will delivery take?
We do everything we can to fulfill orders quickly.
Below the add to cart button you can see a dispatch estimate along with delivery services available to your area.
At the check out when selecting your delivery method a timescale will be displayed.
If ordering multiple items with different delivery timescales then a timescale will not be displayed at checkout.
Do you offer returns or exchanges?
Yes. For more information on returns and exchanges as well as how to return an item please view our full returns policy
Need more help?
If you have any additional questions you can contact us