FAQs
What payment methods do you accept?
The Foot Factory accepts all major credit cards.
You can also pay via:
- Afterpay (Select Countries)
- Applepay
- Clearpay (Select Countries)
- Google Pay
- Klarna (UK Only)
Can I purchase items in my local currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website, you will see prices listed in the regional currency.
Where do you ship to?
We ship across the world with international shipping rates from £8/€10/$10US
For many countries we also offer a free shipping option based on a spend threshold this will be displayed
How long will delivery take?
We do everything we can to fulfill orders quickly. The majority of our New Balance products are in Stock and should ship within one working day.
Below the add to cart button you can see a dispatch estimate along with delivery services available to your area.
At the check out when selecting your delivery method a timescale will be displayed.
If ordering multiple items with different delivery timescales then a timescale will not be displayed at checkout.
Do you offer returns or exchanges?
Yes. For more information on returns and exchanges as well as how to return an item please view our full returns policy
Need more help?
If you have any additional questions you can contact us
Since 1906, New Balance, have aided athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle.New Balance products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. New Balances associates around the world bring these goals to life with their high-level skills and creativity.
Buy New Balance Shoes with confidence as The Foot Factory is an authorised retailer.